We will issue the necessary papers for each component of your Travel Plan that you have booked with us, such as flights, bills, e-tickets, insurance, hotel vouchers, etc. Your booking documentation will be sent to you so that you receive them at least seven days before your departure.

Note: It’s possible that some documents will be supplied separately. If you have not received your documentation 7 days prior to departure , email us on [email protected]

Most airlines in the world offer electronic tickets, sometimes known as e-tickets. Since the airline’s computerised ticketing system maintains your flight confirmation in an electronic format, using an e-ticket eliminates the need for a paper ticket or record.

With an e-ticket, you can travel without worrying about losing your paper ticket because you won’t need to bring it with you. You do not need to wait for your ticket to arrive via postal mail because it is available in electronic version. By using your e-ticket at the self-service checkin kiosks, you can skip the lengthy waits at the few manual check-in counters that are still in use by most airlines. You can also print your boarding pass and track your air miles (if applicable) by using these automated machines.

To use this service you will need the following means of identification:

1. The credit card which you used to purchase your tickets.
2. Traveler loyalty card.
3. An e-ticket receipt.
4. You will need to confirm the airline reference number given at the time of booking.

You may check your visa requirements by visiting the following websites which contain the most up to date information on visas, passport, health & travel advice for the traveler’s.

In general, a visa may be required for entry into a non-EU nation. If your connecting flight takes you through a developing nation, you could need a transit visa. It is frequently a good idea to check the Foreign & Commonwealth Office website’s country-specific sections to learn about visa requirements. You can also get the most recent information on immigration, visa, and entry requirements by getting in touch with the local embassy, consulate, or high commission. For non-British citizens, including other EU citizens, this is crucial.

Before leaving, you are encouraged to make sure your travel documents are in order. The majority of nations won’t let you in on a one-way ticket without the necessary visa or papers, so it’s possible that you will be turned away at check-in if you don’t have it.

Typically, your e-ticket or the itinerary supplied along with your paper ticket will show your baggage allowance (if applicable). If you have more questions regarding baggage allowance, you may also call our customer care at 09 558 3508.

Please be aware that new hand luggage restrictions have been approved by the Department of Transportation and will take effect at many UK airports on January 7, 2008. As a result, the restriction that these airports formerly had in place that limited hand luggage to one item per passenger will no longer be in effect. Please be aware that these restrictions differ based on the airport from which you fly and the airline you use.

Few tips which may be helpful for you with respect to your baggage:

Please check your hand luggage allowance with your airline prior to packing. As a general guideline, keep the hand luggage up to maximum weight of 7 kilos, and dimensions not exceeding 450mm x 350 mm x 200mm (Height x Width x Depth). Most airlines have a hand luggage measurement gauge at check-in.

Any kind of liquids, gels and cosmetics exceeding 100ml are not permitted in hand luggage. All smaller containers must be taken in a transparent plastic bag.

It is important that you find out your free allowance for checked baggage. Baggage allowance limits are determined and set by the airlines. Your baggage allowance is stated on your e-ticket receipt or paper ticket (where applicable).

Note: As a strict rule, airlines do not allow sharp objects like razors, knives, blades, etc in the hand luggage. Remember to pack sharp objects in your checked baggage.

Weight limits for most airlines:

• Passengers travelling in Economy Class – 23 kg.
• Passengers travelling in Business Class – 32 kg.

No single bag weighing over 32 kg will be accepted at check-in and you may be asked to re-pack before you check in.

A Piece System is in place for traveler’s heading to the US, Canada & most NZ. The overall size and weight of each piece of checked baggage, including the length, width, and height, cannot exceed 158 cm and 23 kg, respectively.

In order to minimize unneeded delays and discomfort, it is advisable that you check your baggage allowance by getting in touch with the airline that you are flying with. Sporting equipment and other items that weigh more over 32 kg should be prearranged with the airline by the passenger. Please be aware that you can carry weight above the allowed limit for a fee that can be confirmed by calling the airline.

Please check in as per the following requirement:

• International flights – Check-in at least 3 hours prior to departure.
• European flights – Check-in at least 2 hours prior to departure.
• Domestic flights – Check-in at least 1 hour prior to departure.

Your flight’s departure terminal will be noted on your e-ticket or the itinerary that was included with your paper ticket (if applicable). If you have any questions, you can call us at 09 558 3508.

To make changes to your flight or hotel reservation, call our customer service department at 09 558 3508. All changes to reservations for flights or hotels must be made in accordance with the terms of the fare purchased, so not all bookings can be changed.

Before travelling to or from specific nations, such as Dubai, the USA, South Africa, Spain, Thailand, China and Asia, Advance Passenger Information (API) is gathered for every passenger. Airlines are now required by law to gather the following advance passenger data (API).

1. Passport number
2. Nationality
3. Gender
4. Date of birth
5. Full name as it appears on the passport
6. Passport number, country of issue and expiry date
7. Country of residence

You can pay with a credit or debit card over the phone or online. Balance payments can be made by contacting our Customer Services on 09 558 3508. Depending upon the type of card, the card surcharge varies from 2% to 4%.

Please contact our customer care department on 09 558 3508 for assistance if you wish to cancel any bookings for flight, accommodation etc.

Please be aware that every cancellation entails costs that the passenger is responsible for paying. These fees change based on the specifics of the reservation and are subtracted from any refunds you receive. When cancelling, you will provide your booking reference(s) and any other pertinent information. It could be possible to recover some or all damages incurred through your insurance provider if you have purchased travel insurance and your reason for cancellation is covered by the terms and conditions of that insurance.